Support
Instantis systems are highly configurable, and easily supportable. They include a built in admin console that enables a system administrator at the customer to make many changes on their own, including adding/editing roadmaps, managing users, org hierarchy, etc.
In addition, Instantis offers various tiers of customer support, designed to meet your needs. Each tier includes response service levels for various categories of issues, periodic reviews, audits, etc. Instantis has a group of highly dedicated and motivated support engineers whose goal is to ensure your success in using our software. They will answer your questions regarding system usage, help you understand error messages, identify the root cause of issues, develop and deploy workarounds or fixes as needed, and communicate upcoming patches and releases.
Finally, each customer is provided secure access to our support console and is able to escalate issues to our support team, review progress, and learn from previously completed support items.
